Refund Policy

This Refund Policy outlines the terms under which Homspire will process refund and cancellation requests for paid services on the Platform. We are committed to treating every customer fairly and resolving issues promptly.

1. Scope

This policy applies to fees paid directly to Homspire for Platform services, including but not limited to: property listing packages, featured listing upgrades, and subscription plans. It does not apply to transactions between property buyers and sellers, which are governed separately.

2. Listing Packages

Before activation: If your listing package has not yet been activated (i.e., no listing has been published), you may request a full refund within 7 days of purchase.

After activation: Once a listing is live on the Platform, refunds are not available for the remaining listing period. You may, however, edit or remove your listing at any time.

3. Featured & Premium Upgrades

Payments for featured placement, priority listing, or homepage promotion are non-refundable once the promotional period has commenced. If a technical error on our part prevented the feature from being delivered, we will provide a full refund or equivalent credit at our discretion.

4. Subscription Plans

Monthly subscriptions may be cancelled at any time; you will continue to have access until the end of your current billing period, after which you will not be charged. Refunds for the current billing period are not provided.

Annual subscriptions cancelled within 14 days of purchase are eligible for a pro-rata refund for the unused months. Cancellations after 14 days will not attract a refund for the current year.

5. Technical Failures

If a service you paid for was not delivered due to a verified technical failure on the Homspire Platform (and not due to circumstances outside our control), you are entitled to a full refund. Please contact us with details of the issue within 14 days.

6. How to Request a Refund

To request a refund, please contact us at billing@homspire.com with your order reference number, the reason for your request, and any supporting information. We will acknowledge your request within 2 business days and aim to resolve it within 7 business days.

7. Refund Processing

Approved refunds will be credited to the original payment method within 5–10 business days, depending on your bank or payment provider. We are not responsible for delays caused by third-party payment processors.

8. Disputes

If you are not satisfied with our resolution, you may escalate the matter by writing to disputes@homspire.com. We are committed to resolving all complaints fairly and in good faith.

9. Contact

For any refund enquiries, please contact us and our support team will be happy to assist you.